Questions and Answers about Office Equipment
It is not recommended to fix such a defect yourself. Frequently cleaning the pickup rubber with alcohol hardens the surface. Increasing the diameter of worn-out rubber (caused by a chemical reaction when the rubber contacts alcohol) due to increased load can damage the entire pickup assembly. It is best to use the services of a service technician who will replace the pickup rubber and separation pad without damaging the printer.
Most often, this is possible. Contact your client consultant or project manager!
The duration of repair work depends on the device's defect. On average, the work takes 1 - 1.5 hours. Diagnostics can be performed within 10-30 minutes. If the office equipment needs spare parts replaced that are not in the Rolling warehouse, their delivery from the manufacturer can take up to 2 weeks.
In this case, Rolling technicians inspect the printer's laser mirrors. If a layer of dust is found on the laser mirrors, the laser is disassembled and cleaned. If the printer is located in a dusty environment, we recommend moving the printer to another location if possible.
In this case, there is a possibility that contact connecting the printer to the cartridge has been lost. Call a Rolling technician!
Take a coffee break! As soon as your printing device reaches room temperature, print quality will be flawless!
Eliminate environmental influence - the defect will not occur if the room humidity range is between 35 and 85% relative humidity. Humidity in the room is increased by open windows, air conditioning, or if the room is not heated.
Check if the paper is correctly inserted into the printer, if the paper is not damp, and if the paper tray size is set according to the paper size being used.
In this case, simply replace the cartridge. Before handing over the empty cartridge to Rolling for refilling, please attach a printout of at least one page.
Check if paper is precisely inserted in the printer and is not jammed, and if all device covers are fully closed. Check if the cartridge has run out. If that doesn't help, please memorize the warning symbol and apply for a Rolling technician, stating the model of the damaged device!
Start by checking the power cord connection to the printer and the electrical outlet.
In this case, we recommend contacting Rolling service consultants, stating the device model. Based on that, we will provide recommendations for further action to fix the defect. We do not recommend removing paper from the printer yourself!
Check if the printer is correctly connected to your computer, and if the correct printer is selected when ordering a printout from your computer (multiple printers may be defined on your computer), and if print settings are correctly defined on your computer. If necessary, contact Rolling service consultants.
By calling the toll-free phone number 8000 70 70 or applying for a technician visit online in the Rolling Service section. Please state/mark the model of the damaged device (if the device has already been serviced or repaired at Rolling, mention the Rolling ID number) and the defect.
