Rolling office equipment service

To ensure your office equipment (printers, copiers, computers, etc.) serves long, efficiently, and ensures continuous work, regular maintenance and professional service are necessary. The Rolling office equipment service team provides full technical support – from diagnostics and preventive maintenance to complex damage repair and parts replacement.

We offer:

• Diagnostics for defect detection: We precisely and quickly determine the cause of the technical problem.
• Initial diagnostics to determine device condition: By becoming a Rolling client, you have the opportunity to apply for free diagnostics after consultation with a salesperson.
• Regular technical maintenance: We prevent wear and technical defects that can cause downtime (e.g., cleaning, lubrication, calibration).
• Repair and parts replacement: We perform repair works of any complexity using quality spare parts.
• Device testing and calibration: We test every repaired device before handing it over to the client to guarantee the best possible work quality (e.g., flawless printing after repair).
• Post-warranty service: We provide full technical support for equipment after the warranty period has ended.

Service for various equipment and brands

Rolling Service services a wide range of office equipment – laser printers, inkjet printers, copiers, faxes, dot matrix printers, document shredders, and computers. Our technicians work with the most popular brands and models.

Convenient solutions for your office

We ensure that your office can work without interruptions:

• Free transport: If necessary, we provide equipment transport from your office to the service center and back without additional cost.
• Replacement device: If the repair takes a longer time (e.g., ordering parts), we offer a free replacement device so that work does not stop.
• On-site service (Call-outs/Contracts): Our technicians can visit you on-site both within the framework of a separate call-out and under permanent contract terms.

Transparent service process

We guarantee fast and reliable service, ensured by a transparent service management system and experienced technicians.

1. Order registration and ID assignment: Upon receiving an application, a service order is created in the system. Equipment arriving at our service for the first time is assigned a unique ID number, starting its detailed service history (available to Rolling Online users).
2. Fast reaction and parts assembly: Based on the defect description, the technician assembles potentially necessary spare parts and heads to the client.
3. Diagnostics and approval: The technician performs full defect diagnostics, and repair starts after agreeing on the work to be done and costs with the client.
4. Repair and information available to the technician: During repair works, the technician has access to the entire service history (by ID) and current information on spare parts availability in the warehouse via a mobile device.
5. Service completion and history recording: After repair, all information about the work performed and parts replaced is recorded under the equipment's ID number, closing the order and saving a transparent service history.

Your benefits:

• Experienced and trained technicians.
• Original or high-quality alternative spare parts.
• Fast execution time and transparent pricing policy.
• Transparent history (ID system) and easily traceable service process.
• Warranty for the work performed.