About Rolling OÜ
Rolling OÜ is a full-service company that performs a wide range of office equipment service, sales and supply to offices of office equipment, raw materials, stationery, household and food products.
We operate in the Estonian market since July 2014. Working every day at the company's development and high-quality customer service assurance, Rolling turnover and number of customers continues to grow, which means that we are on the right track and our clients appreciate and trust us.Rolling OU turnover y. 2018 - 2025:
Our aim is to create and enhance values that ensure loyalty of customers in the long term. In order to achieve this, we have to perform a range of tasks by starting each day in the best mood and showing true care for satisfaction of each customer in our everyday work.
We save the time of office employees by meeting all office requirements as a matter of urgency! We have found the best and most beneficial solutions even in non-conventional situations by expanding the range of products and services each day, providing regular training, working operatively and with full responsibility.
After all, pleasure of a job well done is our best reward!
The loud slogan of Rolling is “Non-stop office!” while silently keeping faithful to the company’s fundamental principle, namely, each order must be executed better than promised.
We value most:
Human relationship – it gives joy, and joy is the basis for action! Responsibility – it guarantees the necessary accuracy, and accuracy is the basis for quality! Fair treatment – it ensures trust, and trust is the basis for cooperation!The company's “Rolling OU” Development and History
2013
The Estonian market research carried out, as a result of which Rolling OU is founded on 18 November 2013. Started the company needed software and website creation works.
2014
In the first half of the year, are completed all the necessary software works, as well as website www.rolling.ee development. A video about website functionality is created. Starting with May, staff is recruited to the company. In June, is equipped in the company's office in Tallinn, as well as organised staff training, which takes place in Rolling Latvian office - in Riga. On 1 July, the company begins servicing customers. In August, Rolling OU obtains the ISO 9000 and 14000 quality conformity certificates, which confirms the formation of the company and the objective to maintain an orderly internal environment of the company, as well as a high-level customer service.
2015
Continuing to improve the quality of the provided services, Rolling develops and implements an electronic evaluation system of the services provided by the company, involving the majority of the clients using the Rolling Online system. This provides us with a daily objective rating of the company’s performance. Analysis of the received data helps us in making decisions and taking all necessary measures to improve the services provided by the company.
At the end of 2015, Rolling adopts a decision on the construction of an additional warehouse, in order to expand the assortment of the goods offered to Rolling clients and increase the inventory at the warehouse for prompter delivery of the orders made by the clients. The new building - warehouse will be connected to the existing Rolling office and production plant located at 37 Plienciema Street in Marupe. Designing and coordination of the project is planned to be completed in the second half of 2016. The construction works are planned to be started at the end of 2016, and they will last for approximately 3-4 months.
2016
To improve internal processes and customer service quality, the company introduced an improved version of the Hansaworld resource planning system back in spring. The Rolling service evaluation system was also upgraded earlier in the year to enable the customers of Rolling Online to leave feedback about the loyalty programmes offered by the company. To be more socially relevant and closer to the customer, in autumn Rolling increased activity on Facebook, frequently publishing interesting and useful information and sharing moments from the daily life of the company. To encourage business growth, it was decided to develop the team both through the recruiting and integration of new employees and improving the knowledge of the existing employees. In addition, a new unit was formed for handling the Estonian subsidiary Rolling OÜ.
2017
In 2017, we worked hard to make ourselves even more modern and up-to-date: in September we switched to a new version of the Hansaworld resource planning system, while at the same time introducing our new Rolling website to make shopping for our clients more convenient, faster and foreseeable. At the end of 2017, we began working on a mobile app for logistics, to make the daily routine for our courier simpler and more convenient, as well as making order deliveries faster by eliminating delivery mistakes. In the summer we reaffirmed the quality and care for the environment of our management system, by successfully passing the re-certification according to the latest ISO standards - ISO 9001:2015 and ISO 14001:2015. We will continue to become more interesting and appealing on Facebook this year as well. In 2017, the number of followers on our Facebook page has grown to more than 4 000. Our Rolling team not only worked hard this year, but relaxed as well! In the summer we tested our stamina with fun activities at the Rolling Sports festival.
2018
2018 was special, as we moved to larger and modern office premises. Since the second half of the year, we have been working in big enough premises, that have the space for team growth in the future. In 2018, we put emphasis on the development of the Rolling team, especially the training of new colleagues, as the initial training of all new employees was provided in the main company in Latvia. This year, we experienced significant growth from 10 employees at the beginning of the year to nearly 20 employees at the end of the year. The recruitment project "Vintervjuuks" was challenging and successful; through this we attracted new employees to our team in a new and unusual way - with an online interview. In 2018, we were more active in informing society about environmental protection. We were one of the first to talk about the used cartridges as hazardous waste, and in 2018 we put an even bigger emphasis on it, so that not only our customers, but the whole society would dispose of the used cartridges for utilisation, rather than throwing them out with household waste. To accomplish this, we created a separate section on our website, so that our clients can easily submit their used cartridges for recycling.
2019
2019: In order to improve the speed, effectiveness and accuracy of deliveries to Rolling customers, in 2019 Rolling implemented significant changes and investments in the re-planning of its logistics processes. Within the changes we developed more modern software support for the organisation of Rolling fleet routes, as well as gradually changed the Rolling fleet to larger capacity vehicles. In 2019, Rolling also completed work on developing its own courier application, which currently manages all of our customer orders on the mobile devices of Rolling couriers online. The main goal of the logistics changes is to provide “Non-stop office operation!” for our customers. This year we also concentrated more on providing an interesting and pleasant environment for the employees and organised several new events and activities.
2020
The year of 2020 presented new and unknown challenges just like with nearly every company in Estonia and across the globe due to the pandemic. However, Rolling didn’t deviate from its goals during this year for even a day, and achieved turnover equal to that of 2019. We managed it thanks to united, purposeful teamwork and perseverance. Throughout 2020, Rolling continued to develop its software, actively worked in the field of marketing and service improvement, as well as in addition to the existing warehouse, created conditions for introducing an additional warehouse of 1,500 square metres, expanding both the product range and the product stock. Although we conclude that 2020 was a challenging year, as a team we can be proud of our success in 2020, and we are also continuing our operation with the same optimism in 2021!
2021
In 2021, despite the prolonged pandemic, Rolling managed to achieve the highest annual turnover in the history of the company. This year, Rolling placed great emphasis on the development of digital marketing. We also developed an assortment of goods, and provided larger stocks of goods in the warehouse. In comparison to 2020, this year we have increased our warehouse stock by 23%.
2022
In 2022, we actively worked on improving the Rolling website and shopping experience for our customers. Now, our website is even more user-friendly: Rolling deliveries can be received at the nearest parcel machine, and we have introduced an even more convenient payment system for every customer. This year, we increased our warehouse stock by another 20% to ensure a broader range of products with immediate availability without waiting. In 2022, we signed a contract with the Swiss company “Franke” to offer professional coffee machines and their servicing in Estonia. As every year, we celebrated and relaxed with colleagues at smaller events, and this summer, our entire team participated in the Rolling sports games over two days.
2023
This year has been full of new projects, growth, and fulfilled goals for Rolling, allowing us to provide an even better and more convenient shopping experience for our customers, as well as consistently professional and high-quality customer service. This year, we actively worked on expanding our product range and improving product availability in the warehouse, increasing stock levels by 20% compared to the previous year. In 2023, we launched the offering of “Franke” professional coffee machines and certified coffee machine service for our clients. Our team traveled to Switzerland to learn and participate in training, enabling Rolling to provide specialized assembly and ordering of “Franke” coffee machines from Switzerland, as well as maintenance and service for our clients. Of course, this year was also filled with events and leisure with our fantastic team – we celebrated big and small occasions and grandly marked Rolling's 10th anniversary.
